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Complaints Form

Complaints Form

Complaints Procedure

Complainants are invited to complete a one sheet complaints form quoting the installation address, the name of the RECI contractor, date of completion of work etc. and stating the portion or features of the contractors electrical installation work that are considered to be unsafe or below the required technical standards.

This form is available at the bottom of this webpage and can be submitted online.

In cases where there is considered to be imminent danger the above mentioned form can be transmitted and returned by fax. In exceptional circumstances the details can be given on the telephone quoting the specific danger and on the understanding that the written confirmation will follow immediately. On receipt of a completed complaints form RECI asks the registered contractor to comment. If the complaint is of a relatively minor nature and the facts are not in dispute it may be possible for RECI to arrange for the matter to be resolved without direct intervention. In other cases, arrangements are made for an on-site inspection to be carried out by a RECI Inspector.

A representative of the registered contractor will be requested to be present at the inspection. The complainant or a representative is also required to be present but no one else unless expressly agreed in advance by the RECI Inspector.

The inspection is concerned solely with the items specifically the subject of the complaint. The purpose is to determine whether these items satisfy the requirements of the National Rules for Electrical Installations. After the inspection the RECI Inspector prepares a report giving details of the electrical work, the results of tests and details of any breaches, if any, of the wiring rules. This report is sent to the registered contractor and the complainant is given a general indication of RECI's findings.

If the report reveals breaches of the Wiring Rules RECI requires the registered contractor to carry out remedial work without additional cost to the customer, to correct those breaches which were not the result of specification requirements. Usually, a further inspection of the installation is made after completion of the remedial work so that confirmation can be given to the customer that the breaches have been corrected.

All decisions regarding the application and interpretation of the RECI complaints procedure, the safety and technical standard of an electrical installation and remedial work required rests solely with the Register of Electrical Contractors of Ireland.

Electrical Installation Complaint Form

This form is to be completed in respect of any complaint concerning the standard of workmanship of a RECI Registered Electrical Contractor.

RECI is primarily concerned with technical standards and electrical safety (i.e. compliance with the National Wiring Rules for Electrical Installation published by the Electro-technical Council of Ireland) and does not have a role in disputes of a commercial nature.

Complaint Form

BY SUBMITTING THIS FORM YOU AGREE THAT:

  • THE ELECTRICAL CONTRACTOR WILL BE PRESENT AT ANY INSPECTION CARRIED OUT BY THE SAFE ELECTRIC INSPECTOR

  • YOU WILL ALLOW REASONABLE ACCESS FOR THE ELECTRICAL CONTRACTOR TO CARRY OUT ANY NECESSARY REMEDIAL WORK

Please enter details below:

Name of Registered Electrical Contractor
Address of Registered Electrical Contractor
You can find the Registration Number on any document you received from the Registered Electrical Contractor (Letter "A" followed by a 4 or 5 digit number)
Please enter the address of the Electrical Installation work this complaint relates to.
You can find the MPRN Number on your electricity bill - it is 11 digits long
Please tick the appropriate box shown below




Please enter details
Please tick the appropriate box shown below.




Please enter details
Select "Yes" or "No"
Enter date
RadDatePicker
Open the calendar popup.
Select Yes or No
Enter certificate number
Has any other Electrical Contractor worked on your Electrical Installation in relation to this complaint. Select "Yes" or "No"
Please provide details of other contractors who have carried out electrical work on your installation
Select Yes or No
Enter details

Details of the Complaint

Please specify the aspect(s) of the Electrical Installation considered to be unsafe or in breach of the National Wiring Rules for Electrical Installation. (Qualify with your reason(s) for your conclusion(s)).
Please enter the date when you informed the Registered Electrical Contractor about the issue.
RadDatePicker
Open the calendar popup.
Enter details

Your Details

Enter details
Enter details
Enter details
Enter details

Please note not providing access for the Registered Electrical Contractor to rectify the issues with your Electrical Installation on your premises might hinder the investigation and the timely resolution of your Complaint.

Will you allow the Registered Electrical Contractor to be present at any inspection carried out in relation to this Complaint
Enter details
Will you allow reasonable access for the Registered Electrical Contractor to carry out any necessary remedial work
Enter details